Travel 2.0 issues: How can I listen to online conversations?
"Before you jump in and partake in online social media, you need to first listen to online conversations that involve you", writes Foncho Ramírez
Technorati reported that the year 2008 began with more than 120 million active conversations published online in several blogging networks. Online conversations are more and more crucial for your business. As we know, the best way to start participating in this media is first to listen. But there are thousands and thousands of themes out there, how can I find relevant streams of information for my market and company? How can I start participating in these social networks? Before you jump in and partake in online social media, you need to first listen to online conversations that involve you.
Use a feed reader and sign up for regular updates of your favorites sources of information. A feed reader is a web application which aggregates or gathers together syndicated web content as news headlines and blog entries creating a single location for all your relevant updated news sources.
Go and sign up for one now! Here is a short list of well known free and web based feed readers to join: Google Reader, Netvides, Bloglines. Click on the links, review the services and select the one you like the most.
Now that you have downloaded or signed up for a feed reader you have to add subscriptions from your favorite news sources, such as this Bookassist travel industry blog. Just look for the RSS symbol in any blog or webpage and you subscribe to it as a reader.
The second way to listen your market on the net is to set alerts for your hotel keywords. From my point of view every hotel needs to set alerts: in Technorati for blogs, in Google Alerts for general websites and in Tripadvisor for guest reviews that are related to their hotel. These are the most significant online applications for managing your hotel reputation on the net and you need to know what is there so that you can make sure your image is handled correctly and fairly.
The alerts systems mail you every time their search engine spider finds a new file on the internet with your keyword term in it. This is a very powerful tool and is very helpful for hotels finding hidden clients reviews, comments, questions, special offers, etc. You can set any type of terms like your hotel name, your brand, your closest touristic attractions or even your own name. You can add any keyword term for the search and as many as you want.
This "listening" system will work as your basic collection engine for information in social media. Any time someone talks about you in the net you will be able to hear it and answer it faster that anybody else.
Foncho Ramírez is Senior Search Engine Specialist at Bookassist's Madrid office and is a Google Adwords Professional